Terms of Service

I. Service Scope and Limitations

1. Our Services

Convenient Licensing provides administrative and support services to assist healthcare professionals with licensing, renewals, registrations, credentialing-related tasks, DEA registrations, controlled substance registrations, application preparation, document organization, application tracking, and related licensing support.

Our services may include, but are not limited to:

• Preparing application forms
• Organizing required documents
• Tracking application status
• Communicating with licensing boards or third-party entities
• Requesting or assisting with supporting documentation
• Providing checklist and portal support
• Assisting with renewals, DEA, controlled substance registration, or credentialing-related items when requested

2. Authorization to Assist

By using our services, you authorize Convenient Licensing to assist you with licensing, renewal, registration, credentialing, application preparation, document organization, application tracking, and related administrative services as requested by you, your employer, or your authorized representative.

You also authorize Convenient Licensing to communicate with licensing boards, certification agencies, schools, employers, professional organizations, testing agencies, hospitals, credentialing departments, vendors, and other third-party entities as needed to assist with your requested licensing-related services.

3. Authority Limitation

Convenient Licensing does not issue licenses, grant practice privileges, approve applications, renew licenses, reinstate licenses, or make final licensing decisions.

All decisions regarding professional licensure, renewals, registrations, credentials, DEA registrations, controlled substance registrations, disciplinary matters, and practice authority are made solely by the applicable licensing board, government agency, certification agency, or third-party entity.

4. No Guarantee of Approval or Timeline

Convenient Licensing does not guarantee:

• Approval of any license, registration, renewal, credential, DEA registration, or controlled substance registration
• A specific processing timeline
• That a licensing board will accept your application or documents
• That you meet eligibility requirements
• That prior criminal history, disciplinary history, education history, employment history, malpractice history, or other issues will not affect your application

Board delays, third-party delays, background check delays, fingerprinting delays, transcript delays, verification delays, rule changes, requests for additional information, or processing backlogs are outside the control of Convenient Licensing.

II. Client Obligations and Responsibilities

5. Accuracy of Information

You certify that all information, documents, explanations, forms, identification, employment history, education history, license history, certification history, criminal history, disciplinary history, and any other information you provide to Convenient Licensing are true, accurate, complete, and not misleading.

Convenient Licensing relies on the information you provide when assisting with applications, renewals, registrations, and credentials. You acknowledge that inaccurate, incomplete, false, omitted, or misleading information may result in application delays, denial, board investigation, disciplinary action, or other consequences.

You agree to promptly notify Convenient Licensing if any information you previously provided changes or if you discover that any information provided was incorrect or incomplete.

6. Mandatory Client Responsibilities

You remain responsible for:

• Providing accurate, complete, and truthful information
• Providing all requested documents, signatures, payments, login information, explanations, court records, certifications, verifications, transcripts, employment records, and other required materials
• Responding promptly to requests from Convenient Licensing
• Reviewing and approving forms, applications, and documents before submission when requested
• Monitoring your own license status and practice authority
• Meeting all eligibility, renewal, compliance, and board-specific requirements
• Paying all service fees, state fees, board fees, vendor fees, and third-party costs when due

7. Client Review and Approval

When Convenient Licensing requests your review or approval of an application, form, document, or submission, you are responsible for carefully reviewing it before approving it.

By approving an application, form, document, or submission, you confirm that you have reviewed it and that the information is accurate and complete to the best of your knowledge.

8. Consequences of Delay or Non-Response

If we do not receive required information, documents, payments, signatures, approvals, or responses from you in a timely manner, we are not responsible for any resulting delays, license expirations, missed deadlines, lapses in authorization, application denials, board requests, or adverse professional outcomes.

If you fail to respond, provide documents, approve applications, pay required fees, or communicate with Convenient Licensing for an extended period of time, your file may be paused, marked inactive, or closed. Additional fees may be required to reopen or resume services.

III. Fees, Costs, Subscriptions, and Payment

9. Convenient Licensing Service Fees

Our service fees cover the administrative time, professional support, review, preparation, tracking, portal access, and licensing-related assistance provided by Convenient Licensing. Service fees are separate from state, board, government, vendor, and third-party fees unless otherwise stated in writing.

10. Third-Party Costs

You are responsible for all third-party fees and costs related to your licensing, renewal, registration, credentialing, or application process.

These may include, but are not limited to:

• State board application fees
• License renewal fees
• Fingerprinting or background check fees
• Transcript fees
• License verification fees
• Certification verification fees
• DEA registration fees
• Controlled substance registration fees
• Notary fees
• Mailing or shipping fees
• Vendor fees
• Other government, board, or third-party fees

These fees are set and controlled by the applicable boards, agencies, vendors, or third-party entities and may change without notice.

11. Reimbursement Policy

In instances where Convenient Licensing pays third-party fees on your behalf to prevent processing delays or complete requested services, those fees may be itemized and charged to you or invoiced for reimbursement.

You agree to reimburse Convenient Licensing for any third-party fees paid on your behalf. Clients usually pay licensing fees and postage with their own payment method. If Convenient Licensing pays postage or licensing-related costs to keep work moving, you agree to reimburse those amounts. Reimbursement and collection are often handled through Stripe email invoices. Failure to pay or reimburse required fees may result in suspension or termination of services.

12. Card-on-File and Payment Authorization

By providing a payment method, you authorize Convenient Licensing to charge your credit card, debit card, or other payment method on file for service fees, subscription fees, third-party licensing fees, and other licensing-related expenses incurred on your behalf.

Service fees are charged at work start. When a licensing board or agency fee is due, you authorize Convenient Licensing to charge the payment method on file for that board fee.

You confirm that you are the authorized cardholder or have permission to use the payment method provided.

You authorize Convenient Licensing to securely store your payment information through its payment processor and to charge your payment method for current and future licensing-related services and expenses as they arise.

13. Refunds and Cancellations

Service fees paid to Convenient Licensing are non-refundable once work has begun. Work begins when you submit the intake form. We then review your submission.

Third-party fees are non-refundable once paid to a licensing board, government agency, vendor, or other third-party entity.

Convenient Licensing does not guarantee refunds from state boards, agencies, or third-party vendors if an application is withdrawn, denied, delayed, abandoned, or canceled.

14. Subscription Services

If you are enrolled in a subscription plan, your subscription must remain active for Convenient Licensing to continue providing services, tracking applications, maintaining portal access, communicating with boards, sending reminders, or assisting with pending licensing matters.

You may cancel a subscription by email or through the client portal. No notice period is required. You have paid for the current month. Once we process your cancellation, service continues through the end of that paid month and then stops.

If your subscription is canceled, unpaid, declined, paused, or discontinued, Convenient Licensing may pause or stop work until your account is current, except that a processed cancellation remains active through the end of the paid month.

Canceling your subscription does not cancel any pending application with a licensing board or third-party entity. You remain responsible for monitoring any pending applications, deadlines, board requests, renewals, and required follow-up if services are discontinued.

IV. Board Requests, Discipline, and Legal Limitations

15. Board Requests and Additional Information

A licensing board, government agency, or third-party entity may request additional information, documents, payments, explanations, interviews, fingerprints, background checks, or other materials after an application is submitted.

You remain responsible for providing any requested information in a timely and accurate manner. Convenient Licensing may assist administratively with organizing or submitting requested materials, but you remain responsible for the content, accuracy, and completeness of all responses.

16. No Legal Representation or Legal Advice

Convenient Licensing is not a law firm and does not provide legal advice, legal representation, legal opinions, or legal services.

Convenient Licensing does not represent you before any licensing board, government agency, court, investigator, disciplinary body, employer, or legal proceeding.

If your application involves criminal history, disciplinary action, license denial, license suspension, license revocation, investigation, impairment concerns, malpractice issues, immigration concerns, or any other legal matter, you should consult with an attorney.

Convenient Licensing cannot advise you on how to answer legal questions, how to respond to investigations, or how a board may interpret your history.

17. Limitation of Services for Investigations or Discipline

If your application results in a board investigation, formal complaint, disciplinary review, hearing, denial, suspension, revocation, probation, consent order, or legal proceeding, Convenient Licensing may be unable to continue assisting beyond administrative support.

Convenient Licensing may recommend that you seek assistance from an attorney if legal, disciplinary, or investigative issues arise.

V. Portal, Login, and Communication Consent

18. Portal and Login Access

You may voluntarily provide login credentials, verification codes, portal access details, or account information for licensing boards, certification agencies, credentialing platforms, email accounts, or other application-related systems.

Convenient Licensing will use this information only for the purpose of assisting with your requested licensing-related services.

You remain responsible for maintaining access to your own email accounts, licensing board accounts, certification accounts, portal accounts, usernames, passwords, and verification codes.

You agree to notify Convenient Licensing immediately if your login information changes or if you no longer authorize access.

19. Communications Consent

By providing your contact information, you authorize Convenient Licensing to communicate with you by phone, text message, email, secure form, client portal, or other electronic communication methods regarding your services.

Communications may include:

• Document requests
• Application updates
• Payment requests
• Board requests
• Service reminders
• Portal notifications
• Status updates
• Renewal reminders
• Other licensing-related communications

Standard message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages. You may opt out of non-essential text messages by replying STOP. Reply HELP for help. Opting out may limit our ability to send time-sensitive updates related to your services.

You are responsible for monitoring your email, phone, text messages, and client portal for updates and requests.

VI. General Provisions

20. Limitation of Liability

To the maximum extent permitted by law, Convenient Licensing shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including lost income, lost business opportunities, license delays, business interruption, reputational harm, or professional consequences arising out of or related to your use of our services.

Our total aggregate liability to you for any claim arising out of or related to our services shall not exceed the total amount of service fees paid by you to Convenient Licensing for the specific matter at issue.

21. No Guarantee of Continuous Access

We make reasonable efforts to maintain access to our website, forms, and client portal. However, we do not guarantee uninterrupted access. Website, portal, software, payment processor, form provider, email, SMS, automation, or third-party technology issues may occur from time to time.

22. Changes to Services or Terms

We reserve the right to update our services, fees, processes, portal features, policies, and these Terms at any time. Your continued use of our services after updated Terms are posted constitutes your acceptance of those changes.

23. Governing Law and Disputes

These Terms shall be governed by the laws of the State of New Jersey, without regard to conflict of law principles.

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

24. Contact Information

If you have questions about these Terms, please contact:

Convenient Licensing LLC

Phone/Text: (640) 400-0056

Email: Support@ConvenientLicensing.com

Website: convenientlicensing.com

New Jersey, USA

Review the current information-handling practices in our Privacy Policy.

Material Policy Register

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